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Tickets go to the engineering queue with full history, attachments and priority handling for production incidents.
What to include
Domain or service
The exact domain, IP or service ID affected.
Error messages
Full text or screenshots of any error you see.
When it started
Time and timezone the issue first appeared.
What changed
Recent deploys, plugin updates or DNS changes.
Steps to reproduce
The shortest path for us to see the same problem.
Access details
Share credentials only through the secure ticket form.
P1 outages: response within 15 minutes
P2 degraded service: within 1 hour
P3 general questions: within 4 hours
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