CloudBaseIndia ("we", "us", "our") respects your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our hosting services.
1. Information We Collect
We collect information you provide directly (name, email, billing address, GSTIN, payment details) and information collected automatically (IP address, browser type, device data, cookies, server logs).
2. How We Use Your Information
- To provide and maintain our hosting services
- To process payments and issue GST invoices
- To respond to support requests
- To send service updates and security alerts
- To detect and prevent fraud or abuse
- To comply with legal obligations
3. Sharing of Information
We do not sell your data. We share data only with: (a) sub-processors under DPA (datacenters, payment processors, email providers); (b) law enforcement when legally compelled; (c) successors in case of merger or acquisition.
4. Cookies & Tracking
We use essential cookies for authentication and analytics cookies (anonymized) to improve our service. See our Cookie Policy for details.
5. Data Security
We implement industry-standard safeguards: encryption in transit (TLS 1.3) and at rest (AES-256), ISO 27001 certified datacenters, SOC 2 controls, regular penetration testing, and 24/7 SOC monitoring.
6. Your Rights
You may request access, correction, deletion, or portability of your personal data. To exercise any right, email privacy@cloudbaseindia.com.
7. International Transfers
Data may be processed in any of our 12 global datacenters. EU/UK transfers rely on Standard Contractual Clauses.
8. Data Retention
We retain account data while your account is active and for 7 years after closure for tax and audit purposes. Server backups are retained for 30 days.
9. Children's Privacy
Our services are not directed to anyone under 18. We do not knowingly collect data from minors.
10. Updates
We may update this policy. Material changes will be emailed to account holders at least 30 days before effect.
11. Contact
CloudBaseIndia, Mumbai, India · privacy@cloudbaseindia.com · +91 9499989297