We stand behind every service we sell. If you're not satisfied, we'll refund you per the rules below.
1. 30-Day Money-Back Guarantee
Cancel within 30 days of signup on eligible plans for a full refund — no questions asked.
2. Eligible Services
Shared Hosting
30-day full refund
WordPress Hosting
30-day full refund
Cloud VPS
7-day full refund
Reseller Hosting
30-day full refund
3. Refund Process
- Log in to your Client Area
- Open the service you want to cancel
- Click 'Request Refund' and choose a reason
- Our team reviews within 24 hours
- Refund processed to original payment method
4. Refund Timeline
| Method | Timeline |
|---|---|
| UPI | 2-4 business days |
| Credit/Debit Card | 5-7 business days |
| Net Banking | 3-5 business days |
| PayPal | 1-3 business days |
| Bank Transfer | 5-10 business days |
| Crypto | Same day, on-chain |
5. Non-Refundable Items
- Domain registrations and transfers (after activation)
- SSL certificates (after issuance)
- Dedicated servers (after provisioning)
- Add-ons used or activated
- Setup or migration fees, if waived
6. Partial Refunds
After day 30, prorated refunds may be issued for annual plans at our discretion.
7. Refund Methods
Refunds are issued to the original payment method. Crypto refunds are sent to the wallet that paid us.
8. Cancellation Policy
You may cancel at any time from the Client Area. Cancellation stops auto-renewal; service remains active until period end.
9. Chargebacks & Disputes
Please contact us before filing a chargeback. Unjustified chargebacks may result in account suspension.
10. Promotional Pricing
Plans purchased with promo codes are refunded at the discounted price actually paid.
11. Contact
billing@cloudbaseindia.com · +91 9499989297